Privacy policy

Royal Mail AdMailer ("Precision Marketing Group Ltd", "We", "us", "our") are committed to protecting and respecting your privacy. The privacy policy applies to visitors to admailer.royalmail.com (“you”, “your”).

This policy (together with our terms and conditions of use and any other documents referred to on it) sets out the basis on which any information (“personal data”) we collect about you, including any that you provide to us, will be processed by us. Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it.

For the purpose of the Data Protection Act 2018 (the Act) and the General Data Protection Regulation (GDPR), the data controller is, Precision Marketing Group Ltd, T/A Royal Mail AdMailer, Precision House, Lamdin Road, Bury St Edmunds, IP32 6NU. Company registration number 5322235.

Information we may collect from you

We may collect and process the following personal data about you:

Information that you provide by filling in forms on our site [admailer.royalmail.com] (our site). This includes information provided at the time of registering to use our site, subscribing to services, posting material or requesting further services. We may also ask you for information [when you enter a competition or promotion sponsored by Royal Mail AdMailer] when you report a problem with our site.
If you contact us, we may keep a record of that correspondence.
We may also ask you to complete surveys that we use for research purposes, although you do not have to respond to them.
Details of transactions you carry out through our site and of the fulfilment of your orders.
Details of your visits to our site [including, but not limited to, traffic data, location data, weblogs and other communication data, whether this is required for our own billing purposes or otherwise] and the resources that you access.

IP addresses

We may collect information about your computer or other device, including where available your IP address, operating system and browser type, for system administration and to report aggregate information to our advertisers. This is statistical data about our users' browsing actions and patterns and does not identify any individual.

Cookies

Our website uses the following necessary cookies to make sure you can move around the site and use its features and/or services.:

basketId	Used for checkout of the order, once the session ends so does the cookie.
yourAuthCookie	Keeps you logged in after authentication.
ASP.NET_SessionId	Is used to identify the user’s session on the server.

We also use the following performance cookies to monitor your activity on the site which you don’t have to agree to by refusing cookies. :

__utma	Keeps track of the number of times a visitor has been to the site pertaining to the cookie, when their first visit was, and when their last visit occurred. Google Analytics uses the information from this cookie to calculate things like Days and Visits to purchase.
__utmb	Time stamp of visit.
__utmc	Time stamp of leave.
__utmt	Is used to throttle the request rate for the service - limiting the collection of data on high traffic sites. It expires after 10 minutes.
__utmz	Where the visitor came from, what search engine you used, what link you clicked on, what keyword you used, and where they were in the world when you accessed a website.
__utmv	So that Google Analytics knows how to classify the visitor.
lfuuid	Allows a website to track visitor behaviour on the sites on which the cookie is installed. Tracking is performed anonymously until a user identifies himself by submitting a form.

In both cases, these are session cookies which expire when you close your browser and do not remain on your device.

Your choices in relation to cookies

When you first visit our site, you will be asked to confirm whether you agree to these cookies being placed on your device. You can change your choices at any time by changing the settings on your device at any time to decline any cookies if you wish. This can easily be done by activating the reject cookies setting on your computer. If you continue using without adjusting your settings, we will assume that you are still happy to receive all cookies from our site.

Please note that if you choose not to accept cookies, or if you configure your device settings to reject all cookies, you may not be able to order services from us.

To find out how to manage your cookies using browser settings for the most popular browsers see belowInternet Explorer https://support.microsoft.com/en-gb/help/17442/windows-internet-explorer-delete-manage-cookies

Firefox https://support.mozilla.org/en-US/kb/clear-cookies-and-site-data-firefox

Google Chrome https://support.google.com/chrome/answer/95647?co=GENIE.Platform%3DDesktop&hl=en Safari https://support.apple.com/en-gb/guide/safari/sfri11471/mac

Where we store your personal data

The data that we collect from you will not be transferred to, or stored at, a destination outside the European Economic Area ("EEA"). It will only be processed by staff operating inside the EEA who work for us or for one of our suppliers. Such staff maybe engaged in, among other things, the fulfilment of your order, the processing of your payment details and the provision of support services. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy policy.

All information you provide to us is stored on our secure servers. Any payment transactions will be encrypted using SSL technology. Where we have given you (or where you have chosen) a password which enables you to access certain parts of our site, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.

Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data as it is transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.

Uses made of the information

We use information held about you in the following ways:

To ensure that content from our site is presented in the most effective manner for you and for your device.
To provide you with information, products or services that you request from us or which we feel may interest you, where you have consented to be contacted for such purposes.
To carry out our obligations arising from any contracts entered into between you and us.
To allow you to participate in interactive features of our service, when you choose to do so.
To notify you about changes to our service.

Legal basis for processing

Our legal basis for processing your personal information for the purposes described above will typically be one of the following:

Contract	The processing is necessary for a contract or agreement with you or to take actions at your request prior to you entering into a contract with us.
Consent	You have given consent for us to process your data for a specific purpose.
Legitimate interests	It is in our legitimate interests to use your personal information to operate, improve and promote our services and to protect our business.
Legal obligations	It is necessary for us to use your personal information for us to comply the law.

Marketing

Royal Mail Group Limited (“Royal Mail”) would like to keep in touch with you about its other products, services and offers that might interest you. You have a choice whether you wish to receive these communications and may object at any time.

Organisations can process personal data for direct marketing purposes where it is necessary for their legitimate interests, including to target marketing by trying to predict what other products, services and information you might be most interested in. Royal Mail has a legitimate interest in promoting its other products and services to AdMailer customers but will always comply with privacy regulations and individuals’ right to object to marketing.

Where we collect contact information from you, which may be used for marketing purposes, except where you to tell us not to do so (which we will give you the opportunity to do). You may also specify in what ways Royal Mail may send you marketing communications. Royal Mail won’t send these communications if you opt out or otherwise ask them to stop direct marketing. If you tell Royal Mail not to use information about you to target marketing to you they will also stop sending out marketing communications to you.

Changing your marketing preferences

You can change your marketing preferences with Royal Mail online (through the ‘My Account’ section of the Royal Mail website: https://www.royalmail.com/user/login), over the phone, using the ‘unsubscribe’ link in their marketing emails, replying STOP to the short code in their marketing text messages or by writing to them at any time. The choice is entirely yours, but if you say you do not want to receive marketing information from Royal Mail this will prevent you from receiving offers or hearing about their other products which may be of interest to you.

You may still receive service-related communications. For example, messages to confirm your orders and important information about your use of Royal Mail products or services. From time to time Royal Mail may contact you for market research purposes. You always have the choice about whether to take part.

You can also contact Royal Mail’s Information Rights team to ask them to stop sending marketing emails, letters or other forms of direct marketing – information.rights@royalmail.com

To find out more about how Royal Mail use personal data, please refer to the Royal Mail website: https://www.royalmail.com/privacy-notice.

Disclosure of your information

We may disclose your personal information to any member of our group, which means our subsidiaries, our ultimate holding company and its subsidiaries, as defined in section 1159 of the UK Companies Act 2006.

We may disclose your personal information to third parties:

In the event that we sell or buy any business or assets, in which case we may disclose your personal data to the prospective seller or buyer of such business or assets.
If Precision Marketing Group Ltd or substantially all of its assets are acquired by a third party, in which case personal data held by it about its customers will be one of the transferred assets.
If we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply our terms of use and other agreements; or to protect the rights, property, or safety of Royal Mail AdMailer, our customers, or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.
Precision Marketing Group Ltd own and operate the IP and server repository where Royal Mail Admailer artwork is stored therefore it would be Royal Mail AdMailer.

Legal basis for processing

Our legal basis for disclosing and processing your personal information for the purposes described above will typically be one of the following:

Contract	The processing is necessary for a contract or agreement with you or to take actions at your request prior to you entering into a contract with us.
Consent	You have given consent for us to process your data for a specific purpose.
Legitimate interests	It is in our legitimate interests to use your personal information to operate, improve and promote our services and to protect our business.
Legal obligations	It is necessary for us to use your personal information for us to comply the law.

Your rights

You have the right to ask us Royal Mail not to process your personal data for marketing purposes. Please see above for details of how to exercise this right .

Our site may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.

Access to information

The Act and GDPR gives you the right to access information held about you, and in some circumstances to have it rectified if it is inaccurate or incomplete; to have it erased; to restrict how it is used; or to have it transferred to another organisation. You can exercise your rights by contacting us using one of the methods below:

In writing by letter to: Royal Mail AdMailer, Precision House, Lamdin Road, Bury St Edmunds, Suffolk, IP32 6NU

By telephone: call us on 0808 123 1236

By email: please email admailer@precision.co.uk

Where you want to exercise these rights against Royal Mail, you can contact Royal Mail’s Information Rights team – information.rights@royalmail.com

Retaining personal data

We only retain information for as long as we need it for the purposes for which we use it. We will determine how long this is based on what those purposes are and our legal and regulatory requirements.

Changes to our privacy policy

Any changes we may make to our privacy policy in the future will be posted on this page and, where appropriate, notified to you by e-mail.

Contact

Questions, comments and requests regarding this privacy policy are welcomed and should be addressed to admailer@precision.co.uk. or via post to Royal Mail AdMailer, Precision House, Lamdin Road, Bury St Edmunds, Suffolk, IP32 6NU.