Frequently Asked Questions

All FAQs

AdMailer takes serious protective measures to ensure that your personal details are held in absolute confidence. Your personal details and account passwords are stored in a way that they cannot be accessed, with the exception of a very small number of authorized members of AdMailer staff.

Whilst an image may seem to be of high enough quality for print on your computer screen it is not necessarily good enough for print. Computer screens often project at 72dpi or on occasion at 96dpi. To produce a print item of industry standard, our printers output at 300dpi.

As we process your orders almost instantly, if you wish to cancel or amend your order you will need to call the AdMailer team on free phone 0808 123 123 6 select option 1.

Yes! Your previous orders will be saved in your account where you can order a reprint if you wish.

No, unfortunately we're unable to send products abroad.

Yes, you can enhance and complement your marketing even further and reach an even wider audience by utilising our range of Estate Agency specific marketing tools through Royal Mail Admailer. When a more bespoke solution is required, we can help you with our graphic design, film, animations, Smart Property Tours and video brochures.


Get in touch with the team today on 0808 123 123 6, Option 1.

To find out what size your PDF is, you can do the following:


1. Open your PDF

2. Click on File in the top left

3. Scroll down and click on Properties

4. Towards the bottom of the window you will see the PDF Page Size: e.g. 210 x 297 mm

5. Once you have your PDF page size this can be referenced to the table below.


We cannot print an A6 sized PDF if you select and A5 flyer.

You can check your images DPI before you create your PDF by:


1. Right click on the image file.

2. Scroll down and click on Properties.

3. Click on the sub-tab Details.

4. Scroll down the image details and you will see Horizontal resolution/Vertical resolution dpi.

If you are not sure if you have a PDF file, you can check by doing the following:


1. Right click on the file icon.
2. Scroll down to the bottom and left click on Properties.
3. You will then see under the document name, "Type of file: Adobe Acrobat Document (.pdf)".


If you don't see this, it is not a compatible document for print.


Visual identification:

If your document is saved on your desktop, you should see an icon similar to the below image:

Use the Login link in the top right of our Home Page.

Please enter your username and password. – If you do not have an account or have forgotten your password please call Freephone 0808 123 1236 select option 1 and we will get you moving.


With all print orders we will provide you with a tracking email that will provide you with instructions on how to track your orders.

Images that are lower than 300DPI can be amended in programmes such as Photoshop, but this will not improve the quality of the image. If you change an image from 72DPI to 300DPI, whilst this will meet our upload criteria, it will not produce a sharp image.


The only way to improve image quality is to go back to your camera/source document and take a higher mega pixel photograph or to rework the original design.

If you don’t receive your confirmation within 12 hours of order being placed, please call the AdMailer team on free phone 0808 123 123 6 select option 1.

If you do not have an account or have forgotten your password please call Freephone 0808 123 1236, Option 1 and we will help get you moving.

Apache License

Version 2.0, January 2004


“License” shall mean the terms and conditions for use, reproduction, and distribution as defined by Sections 1 through 9 of this document.


“Licensor” shall mean the copyright owner or entity authorized by the copyright owner that is granting the License.


“Legal Entity” shall mean the union of the acting entity and all other entities that control, are controlled by, or are under common control with that entity. For the purposes of this definition, “control” means (i) the power, direct or indirect, to cause the direction or management of such entity, whether by contract or otherwise, or (ii) ownership of fifty percent (50%) or more of the outstanding shares, or (iii) beneficial ownership of such entity.


“You” (or “Your”) shall mean an individual or Legal Entity exercising permissions granted by this License.


“Source” form shall mean the preferred form for making modifications, including but not limited to software source code, documentation source, and configuration files.


“Object” form shall mean any form resulting from mechanical transformation or translation of a Source form, including but not limited to compiled object code, generated documentation, and conversions to other media types.


“Work” shall mean the work of authorship, whether in Source or Object form, made available under the License, as indicated by a copyright notice that is included in or attached to the work (an example is provided in the Appendix below).


“Derivative Works” shall mean any work, whether in Source or Object form, that is based on (or derived from) the Work and for which the editorial revisions, annotations, elaborations, or other modifications represent, as a whole, an original work of authorship. For the purposes of this License, Derivative Works shall not include works that remain separable from, or merely link (or bind by name) to the interfaces of, the Work and Derivative Works thereof.


“Contribution” shall mean any work of authorship, including the original version of the Work and any modifications or additions to that Work or Derivative Works thereof, that is intentionally submitted to Licensor for inclusion in the Work by the copyright owner or by an individual or Legal Entity authorized to submit on behalf of the copyright owner. For the purposes of this definition, “submitted” means any form of electronic, verbal, or written communication sent to the Licensor or its representatives, including but not limited to communication on electronic mailing lists, source code control systems, and issue tracking systems that are managed by, or on behalf of, the

Licensor for the purpose of discussing and improving the Work, but excluding communication that is conspicuously marked or otherwise designated in writing by the copyright owner as “Not a Contribution.”


“Contributor” shall mean Licensor and any individual or Legal Entity on behalf of whom a Contribution has been received by Licensor and subsequently incorporated within the Work.


2. Grant of Copyright License. Subject to the terms and conditions of this License, each Contributor hereby grants to You a perpetual, worldwide, non-exclusive, no-charge, royalty-free, irrevocable copyright license to reproduce, prepare Derivative Works of, publicly display, publicly perform, sublicense, and distribute the Work and such Derivative Works in Source or Object form.


3. Grant of Patent License. Subject to the terms and conditions of this License, each Contributor hereby grants to You a perpetual, worldwide, non-exclusive, no-charge, royalty-free, irrevocable (except as stated in this section) patent license to make, have made, use, offer to sell, sell, import, and otherwise transfer the Work, where such license applies only to those patent claims licensable by such Contributor that are necessarily infringed by their Contribution(s) alone or by combination of their Contribution(s) with the Work to which such Contribution(s) was submitted. If You institute patent litigation against any entity (including a cross-claim or counterclaim in a lawsuit) alleging that the Work or a Contribution incorporated within the Work constitutes direct or contributory patent infringement, then any patent licenses granted to You under this License for that Work shall terminate as of the date such litigation is filed.


4. Redistribution. You may reproduce and distribute copies of the Work or Derivative Works thereof in any medium, with or without modifications, and in Source or Object form, provided that You meet the following conditions:


You must give any other recipients of the Work or Derivative Works a copy of this License; and

You must cause any modified files to carry prominent notices stating that You changed the files; and

You must retain, in the Source form of any Derivative Works that You distribute, all copyright, patent, trademark, and attribution notices from the Source form of the Work, excluding those notices that do not pertain to any part of the Derivative Works; and


If the Work includes a “NOTICE” text file as part of its distribution, then any Derivative Works that You distribute must include a readable copy of the attribution notices contained within such NOTICE file, excluding those notices that do not pertain to any part of the Derivative Works, in at least one of the following places: within a NOTICE text file distributed as part of the Derivative Works; within the Source form or documentation, if provided along with the Derivative Works; or, within a display generated by the Derivative Works, if and wherever such third-party notices normally appear. The contents of the NOTICE file are for informational purposes only and do not modify the

License. You may add Your own attribution notices within Derivative Works that You distribute, alongside or as an addendum to the NOTICE text from the Work, provided that such additional attribution notices cannot be construed as modifying the License.


You may add Your own copyright statement to Your modifications and may provide additional or different license terms and conditions for use, reproduction, or distribution of Your modifications, or for any such Derivative Works as a whole, provided Your use, reproduction, and distribution of the Work otherwise complies with the conditions stated in this License.


5. Submission of Contributions. Unless You explicitly state otherwise, any Contribution intentionally submitted for inclusion in the Work by You to the Licensor shall be under the terms and conditions of this License, without any additional terms or conditions. Notwithstanding the above, nothing herein shall supersede or modify the terms of any separate license agreement you may have executed with Licensor regarding such Contributions.


6. Trademarks. This License does not grant permission to use the trade names, trademarks, service marks, or product names of the Licensor, except as required for reasonable and customary use in describing the origin of the Work and reproducing the content of the NOTICE file.


7. Disclaimer of Warranty. Unless required by applicable law or agreed to in writing, Licensor provides the Work (and each Contributor provides its Contributions) on an “AS IS” BASIS, WITHOUT WARRANTIES OR CONDITIONS OF ANY KIND, either express or implied, including, without limitation, any warranties or conditions of TITLE, NONINFRINGEMENT, MERCHANTABILITY, or FITNESS FOR A PARTICULAR PURPOSE. You are solely responsible for determining the appropriateness of using or redistributing the Work and assume any risks associated with Your exercise of permissions under this License.


8. Limitation of Liability. In no event and under no legal theory, whether in tort (including negligence), contract, or otherwise, unless required by applicable law (such as deliberate and grossly negligent acts) or agreed to in writing, shall any Contributor be liable to You for damages, including any direct, indirect, special, incidental, or consequential damages of any character arising as a result of this License or out of the use or inability to use the Work (including but not limited to damages for loss of goodwill, work stoppage, computer failure or malfunction, or any and all other commercial damages or losses), even if such Contributor has been advised of the possibility of such damages.


9. Accepting Warranty or Additional Liability. While redistributing the Work or Derivative Works thereof, You may choose to offer, and charge a fee for, acceptance of support, warranty, indemnity, or other liability obligations and/or rights consistent with this License. However, in accepting such obligations, You may act only on Your own behalf and on Your sole responsibility, not on behalf of any other Contributor, and only if You agree to indemnify, defend, and hold each Contributor harmless for any liability incurred by, or claims asserted against, such Contributor by reason of your accepting any such warranty or additional liability.



APPENDIX: How to apply the Apache License to your work


To apply the Apache License to your work, attach the following boilerplate notice, with the fields enclosed by brackets “[]” replaced with your own identifying information. (Don’t include the brackets!) The text should be enclosed in the appropriate comment syntax for the file format. We also recommend that a file or class name and description of purpose be included on the same “printed page” as the copyright notice for easier identification within third-party archives.


Copyright [yyyy] [name of copyright owner]


Licensed under the Apache License, Version 2.0 (the “License”); you may not use this file except in compliance with the License. You may obtain a copy of the License at


Unless required by applicable law or agreed to in writing, software distributed under the License is distributed on an “AS IS” BASIS, WITHOUT WARRANTIES OR CONDITIONS OF ANY KIND, either express or implied. See the License for the specific language governing permissions and limitations under the License.


Bleed: Is the term used for objects that overlap the border of your document.

See the orange rectangle in the below image. If you imagine the grey rectangle to be a typical A4 page size on the pdf; an image that bleeds correctly continues off of the page past the grey rectangle. For backgrounds that you want printed flush to the edge, make sure that your PDF background goes to the edge of the page.




When documents are uploaded without bleed we will upscale your artwork to create bleed typically at 1%. This then allows our printers to cut to the edge of the page avoiding the risk of any unwanted white borders. We advise that all PDFs should be supplied with a 3mm bleed around. Bleed ensures that your artwork images will be cut to the edge without a risk of a white border or cutting off wording/images.


Crop Marks: If you are able to, always include crop marks on your PDF as this tells the printer where to trim your artwork with correct trim sizes. Crop marks look like right angles in the corners of your PDF as shown below:


Page layout: Always leave a 3mm gap from the edge of the artwork to avoid text and images from being cut off.

We accept packaged InDesign folders for upload as editable template. If you do not have InDesign files, we can convert other file formats on a POA basis.

When printing your PDF we require all fonts to be embedded within the document. We need embedded fonts so that our printer can correctly interpret your text if not supplied as an image. Without fonts being supplied the printer will not be able to match the exact type setting style you have chosen. There should be a tick box in the PDF output settings options stating “embed fonts into PDF” make sure this box is ticked.


When supplying fonts for your editable templates, these must be in windows format and either .TTF or .OTF

Lamination is a thin layer of plastic that is adhered onto your document. The plastic laminate is glued on to the paper and can sometimes make print appear slightly lighter due to the ammonia in the glue. We offer a gloss or matt laminate for our print items. A laminate will give your print an added feel of thickness.

Paper weight is measured in Grams per Square Meter (GSM). Therefore if you were to select a 300gsm paper weight this is what the paper would weigh at 1m². As a guide your office printer will print on 100gsm paper.

Images can come in two different forms. A vector format file is made from mathematical calcu so that irrespective of the size of the image, image quality remains unaffected.

More commonly found are images that are made up of dots. Typically files such as .jpg .png and .tiff will be made up of dots. As these images have a set number of dots per inch, if you stretch your images out further the dots become further apart.

As the dots become further apart the image will appear more pixilated and blurred. Therefore the more dots per inch the higher the quality of the image.


Whilst an image can look fine on your computer screen, it is printed at a much higher resolution.

1. If you print screen and paste the image into paint or similar and save.

2. Embedding images in Word documents

3. Taking images from emails

4. Using images from websites

Haven’t received your order? No worries, call the AdMailer team on free phone 0808 123 123 6 select option 1 and we will help notify you on estimated delivery date.